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Returns and Exchanges

To return or exchange an item, please fill out the The Pittsburgh Fan Return/Exchange Form on the back of your packing slip. This form must be filled out and included with your exchange or return.

Online purchases can also be returned or exchanged by visiting our retail location across from PNC Park.

Click to download return/exchange form

Send all Returns/Exchanges To:

The Pittsburgh Fan
C/O Returns and Exchanges
101 Eastern Ave
Bensenville, IL 60106

Policies:

To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused, or unworn condition with the original tags and stickers attached.
Items deemed used or worn will be shipped back to the customer at the customer’s expense.
Returns and exchanges are permitted within 30 days of the order date on your Packing Slip, unless otherwise advertised online (ie. Christmas)
Returned items will be credited back to the original credit card used to make the purchase. Shipping charges will not be refunded for returned items unless an incorrect item was shipped out.
If an order was $100 or more and qualified for free shipping, but a return causes the order total to drop below $100, $4.95 will be deducted from the return refund.
Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.
For hygienic reasons, swimwear and underwear will not be accepted for return or exchange. All sales are final.
Customized Items will NOT be accepted for return or exchange. All sales on Customized Items are final.
Customers may choose the method (UPS, USPS, FedEx, etc.) that is most convenient for them when sending the return back.
If the item you are exchanging for is higher priced than what you are returning, please include a check/money order for the difference. If no payment is included and a card is on file, the card will automatically be charged for the price difference.
Exchange shipping will be waived on the customer’s FIRST exchange shipment, per order. Any additional exchange shipments for the same order will incur a $4.95 exchange shipping fee.