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Frequently Asked Questions
How do I change my password or email address?
What if I forget my password?
How do I update my profile?
What is the status of my order?
Is the item I wish to order in stock?
If I place an order, how quickly will it arrive?
How much do you charge for shipping?
What is a dropped shipped item?
Can you send me a print catalog?
How do I go about returning an item?
How do I exchange an item?
Can I purchase an item and pick it up from your warehouse?
Can you customize a jersey that I already own?
Will I be charged sales tax?
Can I place my order by phone?
Do you offer discounts for group sales?
What happens if ThePittsburghFan.com has an error in a price listed on the site?
What are your shipping policies and restrictions?
How do I change my password or email address?
Click the "My Account" tab at the top of any page. If you are not already logged in to your account, you will be prompted to do so. Log in using your email address and corresponding password, if prompted. Click the "Change Email/Password" link in the left column. Make the appropriate changes to the fields provided, and click the "Save" button. Your information is now updated.
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What if I forget my password?
Click the "Log In" link at the top of any page on our site. Enter the email address you originally used when you signed up, leave the password field blank, and then click the link that says "Click here if you've forgotten your password"? You will be provided with the password hint that you set up when you created your account. If this helps you to remember your password, you can now fill in the "Password" field, and click continue to enter the site. If you still do not know your password, click the text that says "click here and we will email you instructions". An email will be sent to that address, with instructions. Simply click the link provided in the email, and it will take you to a page that will allow you to change your password. For your protection, your credit card information will be deleted from the site when you change the password.
If you are still having problems, please call 630-694-8566 and we would be more than happy to take your order over the phone, although we do not have access to your password.
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How do I update my profile?
Click the "My Account" tab located at the top of every page. If you are not already logged into your account, you will be prompted to log in using your email address and corresponding password. From this section, you can view past orders, change your profile, manage your email campaign subscriptions, change your email address or password, or set other general preferences. Simply click on the appropriate link.
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What is the status of my order?
You can check the status of your order online by clicking on the "My Account" tab. If you are not already logged into your account, you will be prompted to log in using your email address and corresponding password. You will then be taken to your personal account screen which displays not only your account information but your recent orders as well.
If you click on the "See Orders" link, you will be taken to a screen that shows you every order you have placed with ThePittsburghFan.com and each order’s status. Please note that this screen does not contain real-time shipping status. This information can be delayed by approximately one business day, so an item showing as open may have actually shipped.
You will receive two emails from us when you place an order. The first is an email that is confirming your order placement and the second email will contain your USPS or UPS tracking number. This tracking number will allow you to track the shipping status of your order online through the USPS or UPS website.
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Is the item that I wish to order in stock?
The stock status on our website is displayed in the shopping cart. Our system grabs stock information from all three of our locations so if the website displays that an item is in stock, it does not necessarily mean it is in stock at all locations. Please call our locations to get item availability if you are looking to purchase at a store location.
Due to the large selection of merchandise that we carry it is impossible to guarantee 100% availability of all the products that we sell. If an item that you’ve ordered is out of stock or has to be backordered, you will be notified by email promptly.
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If I place an order, how quickly will it arrive?
If an item is in stock, it will ship in 1-3 business days. This 1-3 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. It will generally only take the full 1-3 business day time period during peak ordering times, most of our orders get out in one to two business days. Once this is completed the shipping method you chose will take affect.
If you have an order that contains in stock and backordered items we will ship the items that are currently in stock and ship the backordered items via USPS Standard Shipping, regardless of the shipping method you have selected. You will not be billed twice for shipping.
If you have an order that is time sensitive, please call our warehouse at 630-694-8566, to expedite you order.
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How much do you charge for shipping?
Shipping rates primarily depend on the method of shipping, the size of the items, the weight of the items, and delivery location of the items you are purchasing.
The fastest way to calculate the shipping cost of items is to place the items you are looking to purchase in your cart, proceed to checkout, select your shipping method, and continue through the checkout process until you get to the "Review & Submit" page. Our server will calculate the cost to ship the items on this page, before you commit to the order.
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What is a drop shipped item?
When an item is drop shipped it means that we do not carry the item on hand. We place an order with a manufacturer for the item and then the manufacturer ships the item directly to you. Although all drop ship companies have different time frames for delivery, the drop shipped item will be shipped within 3 weeks upon placing the order.
A drop ship charge is applied to the item at checkout. This charge is added into the shipping charges that are applied to the order.
If the item is a portion of an order that contains items that are not being drop shipped, it will be shipped separately and the other items will be shipped in accordance with their stock availability. The drop shipped item can not be tracked with the tracking number that we provide. If you wish to track a drop shipped item please call customer service at 630-694-8566 and we would be more than happy to help you out.
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Can you send me a print catalog?
Since the availability of the items we carry changes every day we do not provide our customers with a print catalog. Every product we carry that has the ability to be shipped is listed on our website. If you have specific questions about an item or are wary of purchasing online, we would be more than happy to take your order over the phone by calling 630-694-8566.
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How do I go about returning an item?
If you are looking to return an item please make sure that you have kept the tags on the item, have not noticeably worn the item, and are returning the item within 30 days of the purchase date. Go ahead and send the item back to the address on the invoice and include a copy of your invoice with your package. Please write on the invoice that you include in your package what it is you want us to do.
For example: “I am returning the Chicago Cubs Radio Helmet. Please credit my account.”
We will take it from there. We will only reimburse you the shipping charges on returns that are a result of our error and we do not accept returns or exchanges on customized jerseys.
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How do I exchange an item?
If you are looking to exchange an item, please send the item back to the address located on the upper left hand corner of the invoice and include a copy of the invoice with your package. Write on the invoice what it is you want us to do with the item. For instance, “I would like to exchange this shirt for a size large.” If for some reason we do not have the item you are looking for in stock at any of our locations we will contact you as soon as we get your exchange. You will be charged $4.95 for USPS shipping in order to send the exchange back to you. We do not accept exchanges on customized jerseys.
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Can I purchase an item and pick it up from your warehouse?
Due to the fact that many of our customers work and live in the suburbs and it is difficult to go to one of our store locations in Chicago, we do allow customers to pick up from our warehouse. Since we do not have a storefront at our warehouse location we would like you to phone in the order. Please have the style numbers of the items you are wishing to purchase ready so we can check the availability of those items at our warehouse. Please have your credit card ready so we can bill you while you are on the phone with us, if you choose not to pay by credit please have the exact amount of cash with you when you pick up the items.
Since there is no storefront here, we do not have registers to give change.
We do not accept personal checks. Since it is a warehouse and there is no storefront, there is no browsing.
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Can you customize a jersey that I already own?
Yes we can customize any MLB, NFL, NHL and unofficial team jersey that you may already own. Prices depend on the coloring and tones of the letters and numbers so please call us for a quote. The customization process takes 3-5 weeks to complete.
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Will I be charged sales tax?
Sales tax is not charged on orders that are shipped to an address outside of the state of Illinois. If you are shipping ThePittsburghFan.com merchandise to an address within the state of Illinois you will be charged the current Illinois sales tax rate for DuPage County.
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Can I place my order by phone?
If you would like to place an order over the phone please call us at 630-694-8566 and we would be glad to help you out. In order to ensure a smooth order process please try and have the style numbers of the items you are looking to purchase.
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Do you offer discounts for group sales?
If you are placing a bulk order for a company outing or sports team please give us a call at 630-694-8566 and we would be more than happy to give you the best price possible.
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What happens if ThePittsburghFan.com has an error in a price listed on the site?
We cannot honor incorrect price listings, but will notify customers if such an error occurs, and allow them the option to cancel the order.
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What are your shipping policies and restrictions?
With USPS shipping methods we are able to ship to PO, APO, and FPO boxes.
Through USPS, we are also able to offer deliveries Monday-Saturday. UPS delivers Monday-Friday.
Our USPS transit times and costs are good anywhere in the USA, including Hawaii, Alaska, & Puerto Rico. Our UPS rates do not include Hawaii, Alaska, & Puerto Rico. We do ship internationally but these rates are not available online. Please call us at 630-694-8566 or email us at needhelp@wrigleyvillesports.com with your shipping address and the items you wish to order and we will be more than happy to give you a quote on what shipping will cost.
We are more than happy to deliver to our soldiers abroad so please enter in a valid APO address as your shipping address.
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